Your security is

always our priority

Our security team is continually focused on improving our end-to-end security measures.

Third Party Payments

Prime Group does not accept payments from third parties. Please ensure that all deposits into your trading account come from a bank account in your name. Payments from Joint Bank Accounts / Credit Cards are accepted if the trading account holder is one of the parties on the Bank Account / Credit Card.

Bank Fees

Prime Group does not charge any additional fees for deposits or withdrawals. You should however be aware that you may incur fees on payments to and from some international banking institutions. Prime Group accepts no responsibility for any such bank fees.

Payment Process

For faster processing we recommend that all account holders deposit funds into their trading account from inside their Secure Client Area. From your Secure Client Area you will be able to fund your account in real time using Credit Card and Skrill.

If you do not yet have access to our Secure Client Area please follow the Access Instructions.

Security of Funds

When funding your trading account client money is held in Segregated Client Trust Accounts at National Australia Bank (NAB) and Westpac Banking Corporation (Westpac), both are AA rated Australian Banks. Electronic payments are processed using SSL (Secure Socket Layer) technology and are encrypted to ensure security. All payment information is confidential and used only for the purpose of funding your trading account with Prime Group.

Best in class security features

We follow a Secure Software Development Lifecycle.
Security is baked into our coding lifecycle.
Our software is peer-reviewed and uses a combination of static and dynamic source code analysis tools.

We use Multi-Factor Authentication (MFA).
Transactions are protected by MFA, which includes password, biometric, email, phone, and authenticator verification.

We ensure withdrawal protection.
Whitelisting external addresses through email verification is mandatory.

We provide 24/7 live customer support.
It’s our priority to help you make the most of your experience.

Cryptocurrency Storage

The overwhelming majority of system funds are stored in offline, multi-signature cold wallets.
Only approximately 0.5% of crypto assets are accessible in hot wallets for day-to-day platform operation.
As an added protection, the cold wallets are not available from the platform or the platform servers.

Always up-to-date Linux systems

Our servers network is protected using always up-to-date software and the best possible practices

Automatic real-time backup

The platform database is backed up in real-time on encrypted hard-drives and is replicated in several geographical locations.

Protection from DDoS attacks

We are protected by automatic Distributed Denial of Service protection to prevent trading to be halted by outside attacks.

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